Welcome to the First Column IT Tech Blog

HomeBlog
Solving Your Business Problems Isn’t Always Simple

Solving Your Business Problems Isn’t Always Simple

February 17, 2023

Remote work doesn’t come without its fair share of issues, but with a little creativity and ingenuity, you can help your remote employees overcome them. Let’s examine structured problem solving, a particularly helpful approach to issue resolution that can help your team be more productive throughout the workday.

Structured Problem Solving Explained

When you take a good look at business problems, many of them appear to be large and difficult to approach. This is where structured problem-solving comes into play. This technique can help you break down your large and difficult tasks into smaller and more manageable chunks, allowing you to slowly chip away at the bigger, overarching problem. It sure beats letting it consume you.

One method of structured problem solving that is particularly helpful is called DMAIC, which is short for Define, Measure, Analyze, Improve, and Control. With this approach in mind, you’ll be able to break down complex problems and make them much easier to handle.

How Does DMAIC Work?

  • Define which process it is that you are experiencing issues with, where your opportunities for improvement lie, and what goals you want to reach.
  • Measure how well your process is performing.
  • Analyze the process to identify where the shortcomings are.
  • Improve upon the shortcomings by resolving what causes them.
  • Control the newly devised process to ensure performance is maintained.

That’s the long and short of it. If you apply this process for the variables in your complex, difficult problem, you’ll be more likely to find the best way to solve it.

Communication Remains a Remote Work Challenge

Your in-house team and your remote team need to be able to communicate effectively, but this is challenging when there is a very real distance between them. Communication is easy enough in the office thanks to multiple communication tools, but it’s also supported by the fact that people can just talk face-to-face when needed. Remote workers don’t have this option.

If we follow the model outlined above, we can define the problem as a lack of communication shared between employees, with the goal being to improve communications between employees in different locations. We can then measure the frequency of employees communicating both in-house and remote.

The next step is determining which part of the process is not working for your organization. In this case it’s workplace communication, and determining what the root cause of it is will be crucial. Is it the tools used during the process that is holding things up? What about a potential leadership or training issue? You can’t leave any possibility off the table.

Once you have information to work with, you can start solving the problem by slowly making changes that advance your goal. You can try adding new tools to your infrastructure, or providing better training courses for your team. Follow up every so often to find out if the issue has truly been resolved, then adjust accordingly over time. 

Get In Touch to Resolve Your Business’ Communications Challenges

Technology can be remarkably helpful for your business, particularly in regards to communications. If you want an easy way to implement new communications technology, look no further than First Column IT. To learn more, call us today at (571) 470-5594.

Previous Post
May 30, 2024
How You Can Increase Your Customers’ Satisfaction Levels
Today's consumers are exceptionally knowledgeable, which makes you need to prioritize a proactive approach to creating exceptional customer experiences to build lasting relationships. Let’s explore strategies for enhancing customer satisfaction and retention.
May 27, 2024
Voice over IP: Changing Communications One Office at a Time
Communications are incredibly important for businesses, but it’s easy to let the other parts of your technology infrastructure take priority. One of the greatest ways businesses can prioritize communications and cut costs is by implementing a VoIP ( Voice over Internet Protocol) system. With the right setup, your business can revolutionize its telephony system and streamline communications across your organization.
May 24, 2024
If You Want to Insure Your Business, You’re Going to Need MFA
Certain businesses have taken a much closer interest in cybersecurity… those businesses being business insurance providers. Many will now only provide coverage if your business maintains certain cybersecurity standards. One key tool they want to see is multi-factor authentication, or MFA.

Have a project in mind?

Start with our free consultation for VA, DC and MD companies. We will provide a detailed proposal and firm quote based on your specific IT support needs. All at a predictable monthly cost per seat.
Free Consultation - Sign Up Here