Whether employees like it or not, they bear some sort of responsibility for the technology they use in the office. It’s your job as the business owner to ensure that they get the help they need to both make effective use of the technology and to do so in a way that keeps the business safe. Today, we want to look at three of the ways hiring a managed service provider can help you offer better and more consistent IT assistance for your employees.
First, it’s important to acknowledge that your staff are not technology experts (and you shouldn’t expect them to be either).
You’ll want to make sure your team knows who they can go to when they need help with their technology. This involves having internal resources available to handle the queries OR hiring an external provider that can handle all this work for you. We recommend you hire a managed service provider that offers a help desk solution like First Column IT, as this frees up your in-house staff to focus on tasks that have a greater impact than endless help desk tickets.
Furthermore, however your business decides to offer help desk support, make sure it’s clearly documented how your team requests support, whether it’s through calling a phone number or an online ticketing system.
If your employees need flexible training sessions that they can work on in between tasks, then we can set your business up with asynchronous training courses.
Asynchronous training happens at the employee’s pace, which means they can complete modules as their time allows. This is especially helpful for employees that are constantly pulled in many different directions, as they often are in small business settings. Your organization can often track who has completed the training through dashboards, which means you can recognize those who have done so while encouraging others who have not yet completed theirs to do so at their earliest convenience.
The best part: you don’t have to facilitate these training sessions in real time, which means your time is more flexible, too.
What about the niche topics that are helpful for some employees, but not necessarily for others?
In situations like this, you can hold regular webinars or trainings that help guide employees through specific tasks. For more specialized technology support, you can offer your team weekly or monthly training sessions on issues that have been identified as pain points for your business. For example, you might notice that your help desk gets a lot of inquiries about how to upload files to your CRM, so in this case, you can offer routine webinars on how to import and segment your audience in your company’s CRM.
In any case, the more knowledge your business accrues and shares with your team, the better, and it can be incredibly lucrative to spread this wealth of information with your staff.
Don’t leave your team wandering around without guidance. To learn more about how you can leverage our network of trained technicians for your company’s benefit, reach out to us at (571) 470-5594.
